Dr Hannah Cruttenden Psychologist and Psychotherapist for West London, Cheltenham and Online

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Frequently Asked Questions

Important note: I store brief personal information in accordance with GDPR 2018. This is strictly for my professional use only.

How much do you charge?

My usual fee is £90 for a 50-minute session. I am registered with private healthcare providers including Axa, Aviva and Vitality Health. I have a limited number of reduced fee spaces for those who could not otherwise afford to come.

How many sessions will I need?

After an assessment, we would normally arrange to meet for an agreed number of sessions - say 6 or 10, usually weekly. Most people find this number of sessions beneficial, and many decide to continue on an open-ended basis.

Will my appointment be at the same time each week?

Normally, yes, clients have their own regular day and time. However, there is some flexibility for shift workers or freelancers.

I ask for 7 days' notice of a session cancellation. With less notice I will always do my best to offer an alternative time to suit you.

How is online therapy different from in person therapy?

Working online can be a very effective and convenient way of working. In particular the challenges of the Covid 19 pandemic have proved that it is possible to build strong and successful therapeutic relationships online.

However, there are a few practical differences. If you are speaking to me from your home, you will need a private space where you cannot be overheard. You might also want to think about having your own tissues and a glass of water to hand.

We can talk about how you position your screen for sessions. Some people like to be close up, others at a distance. Being on eye-level with the camera usually works best if that's possible.

Holidays and breaks

Please let me know as soon as you can if you have a holiday coming up. If I am taking holiday, I will give you as much notice as possible.


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